FAQ

Once your purchase is complete, your download will start automatically, and you’ll also receive an email with a download link for your convenience. If you need to re-download your product, simply log into your account and navigate to the ‘Downloads’ section to access all your previous purchases. In case you don’t receive the email, be sure to check your spam or junk folder, and if it’s still missing, our support team is here to help. The download link can be used across multiple devices, ensuring you have easy access wherever you work.

We accept all major credit and debit cards through Stripe, including Visa, Mastercard, American Express, Discover, and more, as well as secure payments via PayPal. Both Stripe and PayPal use industry-leading encryption to ensure your payment information is protected. PayPal also allows you to make payments without an account by using a credit or debit card. We accept international payments and multiple currencies, so you can shop from anywhere with ease. While we don’t charge additional fees for payments, your bank may apply standard currency conversion or transaction fees if applicable. If you experience any issues with your payment, feel free to contact our support team for assistance.

To use a discount code, simply enter it in the “Promo Code” or “Discount Code” field at checkout, and the discount will be applied automatically; please note that only one code can be used per order. If you’re having trouble applying the code, ensure it’s entered correctly and hasn’t expired—if issues persist, our support team is happy to assist. Stay tuned for future discounts by subscribing to our newsletter or following us on social media for exclusive offers.

At this time, we do not offer refunds for purchases. Since our products are digital downloads, they cannot be returned once delivered. This policy ensures the fairness and integrity of our business.

However, we understand the importance of flexibility and are actively working on a system to allow refunds in the future. Our goal is to make your experience as smooth and satisfactory as possible.

If you encounter any issues with your download or experience problems accessing your purchase, please don’t hesitate to reach out to our support team. We’re here to help and ensure you receive the product as promised.

Thank you for your understanding!

All our products, whether free or paid, are 100% royalty-free, meaning you can use them in your personal or commercial projects without worrying about licensing fees or royalties. This includes use in music releases, videos, games, and other creative works. However, while you’re free to incorporate our samples, loops, and presets into your compositions, reselling, redistributing, or repackaging the original files as standalone content is strictly prohibited. If you have any questions about usage rights or need further clarification, feel free to contact us!

To access your purchased files, you’ll need to unzip the downloaded .zip folder. Most computers and devices have built-in tools for this—simply double-click the .zip file on a Mac or right-click and select “Extract All” on Windows. Once unzipped, you’ll find your digital files ready to use. If you encounter any issues opening the files, don’t hesitate to contact our support team for assistance.

When we design our packs, we ensure they are created using the latest versions of the plugins available at the time. To guarantee a smooth experience with our sounds, we recommend keeping your plugins updated to their most current versions. By doing so, you can avoid any potential compatibility issues and enjoy seamless integration with your setup.